Scam Of The Week: Tech Support Via Social Media

A lot of companies have support pages on social media. A good example is PayPal that has a Twitter support page. You need to watch out for bad guys who are tricking people with fake support pages. Here is how this scam goes down:

    1. The bad guys set up a fake PayPal Support page on Twitter.
    2. They monitor the real PayPal Support page on Twitter for potential victims.
    3. A PayPal user reports a problem on the real Twitter PayPal Support account.
    4. The bad guys swoop in and respond to that user from their fake PayPal Support page and tell the user to log in on a fake PayPal support site with their real PayPal username and password.
    5. Game over. Bad guys now own your account and steal money.

What To Do About It: If you have problems with a vendor, do not use social media to complain and/or resolve the issue because everyone else can see this including the bad guys. Go to that vendor’s website and use their existing support webpage to create a trouble-ticket — not their social media pages.

 

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