A lot of companies have support pages on social media. A good example is PayPal that has a Twitter support page. You need to watch out for bad guys who are tricking people with fake support pages. Here is how this scam goes down:
- The bad guys set up a fake PayPal Support page on Twitter.
- They monitor the real PayPal Support page on Twitter for potential victims.
- A PayPal user reports a problem on the real Twitter PayPal Support account.
- The bad guys swoop in and respond to that user from their fake PayPal Support page and tell the user to log in on a fake PayPal support site with their real PayPal username and password.
- Game over. Bad guys now own your account and steal money.
What To Do About It: If you have problems with a vendor, do not use social media to complain and/or resolve the issue because everyone else can see this including the bad guys. Go to that vendor’s website and use their existing support webpage to create a trouble-ticket — not their social media pages.